Don't know where your order is or have a specific request for it? We are available by email at email@example.com, by phone at + 33 (0) 1 47 55 43 72 and during the day on our social networks facebook and instagram from Monday to Friday. (click on your preferred network to contact us).
We reply within 48 hours, excluding weekends and public holidays, during which time our teams will read your message and process it as a priority. The deadlines may vary slightly during the summer holidays or at Christmas time for example, when we are very busy. If you do not receive a reply after this time, please call us directly on + 33 (0) 1 47 55 43 72.
We will be happy to help you and provide you with our expertise! Sign up for one of our next personalised consultations on the Consultation page.
Evoleum delivers worldwide. For France, you can choose between several delivery methods: Colissimo, TNT. For international shipments, we use Colissimo and DHL. All details of costs and delivery times by geographical zone can be found on the Deliveries & Returns page.
It all depends on the delivery method you have chosen and the country you wish to be delivered to. To find out more about our service providers, delivery times and prices, go to the Deliveries & Returns page.
Our offices are open from Monday to Friday. Any order placed on a Saturday or Sunday is therefore processed on Monday. In the event of a public holiday, the order will be processed the following day as well.
Unfortunately, it is not possible for us to add or remove any items from your order. If you wish to return one or more products after delivery, please go to the Deliveries & Returns section to find out about our return policy.
Depending on the progress of your order, it may still be possible for us to change your delivery address. If the order has already been processed by our logistics partners, we will not be able to change it. Please contact us as soon as possible via firstname.lastname@example.org or by telephone on + 33 (0) 1 47 55 43 72
When you order outside of France, customs fees may be applied to your order, which you must pay.
Our refund times are on average one to two weeks. These times may vary depending on the delivery of your package and the time it takes to receive/check the condition of the products at our warehouse.
Payment by credit card is possible. For more information, please visit our Secure Payment page.
The evoleum website is secure. Payments by credit card on the site are made via the Stripe payment system. The evoleum website does not at any time know your bank details. For more information, please visit our Secure Payment page.
It is not yet possible to place an order by telephone as we are not authorised to take note of your bank details. The validation of your order must therefore be done by you directly online. If you have any problems with the payment, please contact us at email@example.com or by phone at + 33 (0) 1 47 55 43 72
We never give percentage discounts. Throughout the year, you can subscribe to our cosmetic-drinking treatments to benefit from an exclusive offer. We also offer special discount codes from time to time.
Once the order has been validated, it is no longer possible for us to take into account the addition of a promotional code, we are sorry about that. Do not hesitate to contact us at firstname.lastname@example.org or by phone at + 33 (0) 1 47 55 43 72 so that we can find the best solution for you.
The cosmetic-drinkable products are concentrates of active ingredients that are sensitive to changes in temperature and light. It is therefore advisable to store them in a dry place, away from light, in a room at room temperature, i.e. 15 - 25 °C.
It is perfectly possible to dilute the ampoules. Water or simple juices should be preferred so as not to create any interaction between the cosmetic care to be drunk and the diluent. For information, our consumers drink the ampoule pure or very slightly diluted (4cl). It should not be diluted in a hot liquid such as tea or herbal tea, which could degrade the active ingredients of the evoleum formulations.
The evoleum experts recommend taking one or two cosmetic-drinking treatments when your skin needs them most. They should be repeated at the change of season to support and boost your skin during these periods of adaptation, change of temperature and environment that can tire the body.
The evoleum cosmetic-drink cures are concentrated active ingredients that provide you with 100% of the recommended daily intake of vitamins and minerals. The evoleum experts therefore do not recommend combining several cures at the same time but rather taking them in succession according to your skin's needs. An Oxygenation cure, followed by a Radiance cure and then a Longevity cure is the optimal 3-step combination to enhance your beauty from the inside, through a deep and lasting action.
The cosmetic-drinking products do not contain any active ingredients that have a hormonal effect, so there are no contraindications to using them during menstruation.
We will be happy to help you and provide you with our expertise. Sign up for one of our next personalised consultations on the Consultation page or contact us on the social networks facebook and instagram.
The results on the skin appear at different speeds depending on the woman. The study we carried out on the cosmetic-drinking treatment Longévité shows that 18% of the volunteers perceived results from the first week, more than 60% during the second week of treatment and more than 85% at the end of the complete treatment.