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Pleasure of giving:
All our treatments are shipped already wrapped in tissue paper. Select the free evoleum bag of your choice, size M (Add) or size L (Add)
FAQ

Any questions or concerns?

HOW TO CONTACT CUSTOMER SERVICE?
View HOW TO CONTACT CUSTOMER SERVICE?

Don't know where your order is or have a specific request for it? We are available by email at serviceclient@evoleum.fr, by phone at + 33 (0) 1 47 55 43 72 and during the day on our social networks facebook and instagram from Monday to Friday. (click on your preferred network to contact us).

I HAVE SENT AN EMAIL TO SERVICECLIENT@EVOLEUM.FR, WHEN WILL I GET A REPLY?
View I SENT AN EMAIL TO SERVICECLIENT@EVOLEUM.FR, WHEN WILL I GET A RESPONSE?

We reply within 48 hours, excluding weekends and public holidays, during which time our teams will read your message and process it as a priority. The deadlines may vary slightly during the summer holidays or at Christmas time for example, when we are very busy. If you do not receive a reply after this time, please call us directly on + 33 (0) 1 47 55 43 72.

I HAVE A QUESTION ABOUT NUTRICOSMETICS AND COSMETIC-DRINKING CURES, WHO SHOULD I CONTACT?
Display I HAVE A QUESTION ABOUT NUTRICOSMETICS AND COSMETICS-A-BAIRE TREATMENTS, WHO SHOULD I CONTACT?

We will be happy to help you and provide you with our expertise! Sign up for one of our next personalised consultations on the Consultation page.

WHERE CAN I HAVE MY ORDER DELIVERED?
View WHERE CAN I HAVE MY ORDER DELIVERED?

Evoleum delivers worldwide. For France, you can choose between several delivery methods: Colissimo, TNT. For international shipments, we use Colissimo and DHL. All details of costs and delivery times by geographical zone can be found on the Deliveries & Returns page.

HOW CAN I ACCESS MY ORDER TRACKING?
View HOW CAN I ACCESS MY ORDER TRACKING?

Once your order has been validated and prepared by our teams, you will receive an e-mail confirming shipment. Simply click on "Track my order" in the body of the email to access the tracking of your package. 

You can also consult your tracking directly via your evoleum account. To do so, log in by clicking on "My account", then click on "My orders". Then simply click on the tracking number.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Display HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

It all depends on the delivery method you have chosen and the country you wish to be delivered to. To find out more about our service providers, delivery times and prices, go to the Deliveries & Returns page.

I PLACED MY ORDER THIS WEEKEND, WHEN WILL YOU SHIP IT?
View I ORDERED THIS WEEKEND, WHEN WILL YOU SHIP IT?

Our offices are open from Monday to Friday. Any order placed on a Saturday or Sunday is therefore processed on Monday. In the event of a public holiday, the order will be processed the following day as well.

I WANT TO CHANGE THE CONTENT OF MY ORDER, HOW DO I DO THAT?
Display I WISH TO CHANGE THE CONTENTS OF MY ORDER, HOW DO I DO IT?

Unfortunately, it is not possible for us to add or remove any items from your order. If you wish to return one or more products after delivery, please go to the Deliveries & Returns section to find out about our return policy.

I MADE A MISTAKE IN THE DELIVERY ADDRESS, CAN I CHANGE IT?
View I MISSED THE DELIVERY ADDRESS, CAN I CHANGE IT?

Depending on the progress of your order, it may still be possible for us to change your delivery address. If the order has already been processed by our logistics partners, we will not be able to change it. Please contact us as soon as possible via serviceclient@evoleum.fr or by telephone on + 33 (0) 1 47 55 43 72

I WANT TO CANCEL MY ORDER, IS IT POSSIBLE?
Display I WISH TO CANCEL MY ORDER, IS IT POSSIBLE?

If your order has not yet been sent, it is possible for us to cancel it and proceed with a refund. In this case, please contact us as soon as possible by email at serviceclient@evoleum.fr or by phone at + 33 (0) 1 47 55 43 72

If the order has been dispatched, unfortunately it will no longer be possible for us to cancel it. In this case, if you do not wish to keep your items, you can return them to us via the Deliveries & Returns page.

I HAVE PAID EXTRA CUSTOMS FEES, WILL YOU REFUND ME?
Show I PAID ADDITIONAL CUSTOMS FEES, WILL YOU REIMBURSE ME?

When you order outside of France, customs fees may be applied to your order, which you must pay.

CAN I RETURN A PRODUCT BOUGHT ON YOUR E-SHOP OR IN ONE OF YOUR PARTNER SHOPS, AND VICE VERSA?
View CAN I RETURN A PRODUCT PURCHASED ON YOUR E-SHOP OR IN ONE OF YOUR PARTNER SHOPS, AND REVERSE?

Any product purchased from our e-shop must be returned to our warehouse, and any product purchased in a shop must be returned to the partner shop where the purchase was made. 

We are only responsible for products purchased on the evoleum.co.uk website
. Our customer service department cannot deal with orders or problems with our partners. You can find a list of our partner shops on the Partners page. Please contact them if your purchase was made at one of them.  

If the purchase was made on our website, your product must be returned within 14 days of purchase. The product must be intact and in its original packaging. For full details of our returns policy and the return address, please visit the Delivery & Returns page under the heading "Returns & Exchanges".

I HAVE RETURNED AN ITEM(S) TO YOU, HOW LONG WILL IT TAKE TO GET MY MONEY BACK?
Display I HAVE RETURNED AN ITEM(S) TO YOU, HOW LONG WILL IT TAKE TO GET MY REFUND?

Our refund times are on average one to two weeks. These times may vary depending on the delivery of your package and the time it takes to receive/check the condition of the products at our warehouse.

WHAT ARE THE PAYMENT METHODS FOR ORDERING ON YOUR SITE?
Display WHAT ARE THE PAYMENT METHODS FOR ORDERING ON YOUR WEBSITE?

Payment by credit card is possible. For more information, please visit our Secure Payment page.

IS THE EVOLEUM WEBSITE SECURE?
Display IS THE EVOLEUM SITE SECURE?

The evoleum website is secure. Payments by credit card on the site are made via the Stripe payment system. The evoleum website does not at any time know your bank details. For more information, please visit our Secure Payment page.  

CAN I PLACE AN ORDER BY PHONE?
View CAN I ORDER BY PHONE?

It is not yet possible to place an order by telephone as we are not authorised to take note of your bank details. The validation of your order must therefore be done by you directly online. If you have any problems with the payment, please contact us at serviceclient@evoleum.fr or by phone at + 33 (0) 1 47 55 43 72

DO YOU OFFER DISCOUNTS ON YOUR SITE?
View DO YOU DISCOUNT ON YOUR SITE?

We never give percentage discounts. Throughout the year, you can subscribe to our cosmetic-drinking treatments to benefit from an exclusive offer. We also offer special discount codes from time to time.

I CONFIRMED MY ORDER BUT FORGOT TO ENTER MY PROMO CODE
Show I VALIDATED MY ORDER BUT I FORGOT TO ENTER MY PROMO CODE

Once the order has been validated, it is no longer possible for us to take into account the addition of a promotional code, we are sorry about that. Do not hesitate to contact us at serviceclient@evoleum.fr or by phone at + 33 (0) 1 47 55 43 72 so that we can find the best solution for you.

CAN EVOLEUM PRODUCTS BE CONSUMED BY EVERYONE?
View CAN EVOLEUM PRODUCTS BE USED BY EVERYONE?

Evoleum birch water is intended for all populations, for daily consumption and without moderation. However, it is not recommended for people who are allergic to salicylates, as it is made up of 98.5% fresh birch sap.  

The evoleum cosmetic-drinking products have been designed to suit all skin types, from 15 years of age. The choice of certain active ingredients such as verbena essential oil or young juniper shoots entails specific contraindications that you can consult on each product sheet in the recommendations for use.

WHERE TO FIND EVOLEUM PRODUCTS?
View WHERE TO FIND EVOLEUM PRODUCTS?

Birch water can be found in Parisian concept stores such as La Maison Plisson or can be enjoyed on the tables of: Healing, Otium or Apéti. The evoleum cosmetic-drinking range is a treatment within a treatment at our spa-wellness partners: Le Burgundy, Cheval Blanc, Gemology, or Martine de Richeville. 

Find all our partners on the Partners page.  

You can also order our products on evoleum.com

WHICH COSMETIC-DRINKING TREATMENT IS RIGHT FOR ME?
View WHICH COSMETIC-À-BOIRE CURE IS FOR ME?

Discover the "My inner beauty" diagnosis. 

Each skin is unique. It is the reflection of our metabolic functioning, our health but also of our emotions. It must be accompanied with expertise and precision.

Designed for you, in collaboration with Dr. Naima Zerouk, a doctor of cosmetology, the my inner beauty diagnosis guides you towards the cosmetic-drinking treatment best suited to your needs.

ARE THERE ANY CONTRAINDICATIONS TO THE USE OF EVOLEUM COSMETIC-DRINKING PRODUCTS?
View ARE THERE ANY CONSUMER CONSIDERATIONS FOR EVOLEUM COSMETICS?

Overall, cosmetic-drinking products are not recommended for pregnant and breastfeeding women.

The Radiance cosmetic-drinking treatment is not recommended for children due to the presence of essential oil of scented verbena.

The Oxygenation cosmetic-drinking treatment is not recommended for people who are allergic to salicylates as the formula contains fresh birch sap. It is also not recommended for people suffering from kidney failure as it contains juniper shoots, an ingredient with a powerful draining effect.

HOW TO STORE MY EVOLEUM AMPOULES?
View HOW TO STORE MY EVOLEUM BULBS?

The cosmetic-drinkable products are concentrates of active ingredients that are sensitive to changes in temperature and light. It is therefore advisable to store them in a dry place, away from light, in a room at room temperature, i.e. 15 - 25 °C.

WHEN SHOULD I USE MY BULB DURING THE DAY?
View WHEN SHOULD I USE MY BULB DURING THE DAY?

In order to optimise the effects of our cosmetic-drinking treatments, the evoleum experts have used their precise knowledge of the skin's chronobiology to determine the ideal times to take our ampoules. 

Our Oxygenation ampoules are recommended in the morning before breakfast to provide the necessary elements to protect the skin from the start of the day. 

Our Radiance ampoules are recommended before lunch to boost skin microcirculation, which is weaker in the afternoon.

Our Longevity ampoules are recommended in the evening before dinner because skin regeneration takes place at night.

SHOULD I DILUTE MY AMPOULES?
View SHOULD I DILUTE MY AMPOULES?

It is perfectly possible to dilute the ampoules. Water or simple juices should be preferred so as not to create any interaction between the cosmetic care to be drunk and the diluent. For information, our consumers drink the ampoule pure or very slightly diluted (4cl). It should not be diluted in a hot liquid such as tea or herbal tea, which could degrade the active ingredients of the evoleum formulations.

HOW MANY TIMES A YEAR SHOULD I TAKE THE EVOLEUM CURES? HOW OFTEN SHOULD I REPEAT THEM?
Display HOW MANY TIMES IN A YEAR SHOULD I TAKE EVOLEUM CURES? RENEW THEM?

The evoleum experts recommend taking one or two cosmetic-drinking treatments when your skin needs them most. They should be repeated at the change of season to support and boost your skin during these periods of adaptation, change of temperature and environment that can tire the body.

CAN I COMBINE SEVERAL EVOLEUM TREATMENTS AT THE SAME TIME?
View CAN I COMBINE SEVERAL EVOLEUM CURES AT THE SAME TIME?

The evoleum cosmetic-drink cures are concentrated active ingredients that provide you with 100% of the recommended daily intake of vitamins and minerals. The evoleum experts therefore do not recommend combining several cures at the same time but rather taking them in succession according to your skin's needs. An Oxygenation cure, followed by a Radiance cure and then a Longevity cure is the optimal 3-step combination to enhance your beauty from the inside, through a deep and lasting action.

CAN I USE EVOLEUM PRODUCTS DURING MY PERIOD?
View CAN I USE EVOLEUM PRODUCTS DURING MY MENSTRUATION PERIOD?

The cosmetic-drinking products do not contain any active ingredients that have a hormonal effect, so there are no contraindications to using them during menstruation.

I HAVE MORE SPECIFIC QUESTIONS, HOW CAN I GET PERSONALISED ADVICE?
Show I HAVE MORE SPECIFIC QUESTIONS, HOW CAN I GET PERSONALISED ADVICE?

We will be happy to help you and provide you with our expertise. Sign up for one of our next personalised consultations on the Consultation page or contact us on the social networks facebook and instagram.

ARE YOUR COSMETIC-DRINKING TREATMENTS NATURAL?
View ARE YOUR COSMETIC CARE PRODUCTS NATURAL?

evoleum cosmetic-drinking products are healthy and 100% natural. 

Each formula is made from ingredients that are accepted by the French and European food supplement regulations. These exceptional ingredients are carefully selected for their visible results on the skin. The formulas, in liquid form, result in a better bioavailability of the nutritive contributions necessary to the good health of the skin while preserving the pleasure of the taste. Our glass ampoules allow for the best possible preservation of our rare ingredients. evoleum formulations are free of preservatives, dehydrating agents or aggregating agents, colourings, artificial flavours and refined sugar. 

They are also respectful of people and the environment.

I AM ON AN EVOLEUM COSMETIC-DRINKING TREATMENT. WHEN WILL I SEE THE FIRST RESULTS?
View I'm on an EVOLEUM COSMETIC-BEARING CURE. WHEN WILL I SEE THE FIRST RESULTS?

The results on the skin appear at different speeds depending on the woman. The study we carried out on the cosmetic-drinking treatment Longévité shows that 18% of the volunteers perceived results from the first week, more than 60% during the second week of treatment and more than 85% at the end of the complete treatment.

HOW IS YOUR EFFECTIVENESS STUDY CONDUCTED?
View HOW IS YOUR EFFECTIVENESS STUDY CARRIED OUT?

In order to stay ahead of the game, clinical studies on cosmetic-drinking treatments are a requirement that we impose on ourselves. They allow us to market our innovative cures, by scientifically and rigorously demonstrating their safety and effectiveness.

The selection of ingredients in our formulas is meticulous. Each active ingredient is patented and its effectiveness is always clinically proven. This is an absolute priority. 

The Longévité cosmetic-drinking treatment was the subject of the first French clinical efficacy study carried out on a 3-week nutricosmetic cure. This decisive evaluation stage was for the first time carried out not on the ingredients of the treatment but on the finished product. 

The study, carried out in October 2019, was conducted by an independent laboratory on healthy volunteers, 22 women aged between 45 and 65, who were fulfilled and had a healthy lifestyle. SCIENCE AND ETHICS MOVE FORWARD TOGETHER, we wanted to evaluate the effectiveness of our products in the consumption situation closest to the reality of the volunteers, without altering their lifestyle.  

During an initial visit, a first instrumental and objective evaluation of the hydration, firmness, density of their skin and depth of their wrinkles was carried out to define a reference value before the treatment. The study was carried out once after 21 days of treatment, followed by a follow-up to assess the persistence of the treatment's effects over time.

French