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evoleum information

How do I get delivery?

We deliver to the address of your choice (home, workplace, holiday...) in France but also in Europe and abroad. 

Your order is processed as soon as it is validated, from Monday to Friday. Consequently, please note that no change of delivery address can be made after your order has been placed.

The average time for receiving your order in mainland France is 4 to 5 working days (excluding Sundays and public holidays).
When you order on the Internet, you are often in a hurry to receive the product, which is why we do everything possible to ensure that you receive your products as quickly as possible.

As soon as your order leaves our warehouse, you will automatically receive an e-mail informing you of this and giving you the tracking number of your parcel.

You can then track your parcel at any time on the
So colissimo website.

SO COLISSIMO ( France ) :

Home delivery:
Your parcel is delivered to you personally. If you are not present, the delivery person will leave a notice of passage which will allow you to collect the parcel from the post office to which you are attached. Do not hesitate to have the parcel delivered to the office if you are not at home, or even to a neighbour or friend.

To track your So Colissimo delivery.

On your shipment tracking email:

  • 1. Click on "log in to your account".
  • 2. Click on "view order".
  • 3. When the status "shipped" is displayed, then you can click on "Tracking Delivery".

Or :

  • 1. Go to the website
  • 2. Enter your delivery tracking number (sent by email when your purchases are shipped)
  • 3. You follow your order wherever you are.

In France, the parcel will be delivered against the customer's signature.

Colissimo expert international:
You do not live in France and would like to have your goods delivered in your country? We offer you the Colissimo Expert International service.
The goods will be delivered to you against a signature. It will take between 4 and 10 days for delivery.

How much does delivery cost?

Please refer to the table below for the delivery rate in your country.


ZONE A (Europe)

ZONE B (Asia)

ZONE C (North Am.)

ZONE D (South Am.)

< 140€





> 140€





You're satisfied or reimbursed!

If you've ordered an item but don't like it, or if you've simply changed your mind, we'll give you a full refund.
Refunds will be considered only if the item is returned in a condition suitable for resale, within 14 days of receipt.
During "sales" periods, the return period is 7 days.
To avoid mistakes, don't hesitate to ask for advice by phone on

How to return your purchases and get your money back?
To begin with, you need to contact customer service by email or telephone to inform them of your return.
Then simply return your item in its original packaging.

Send your parcel by post to this address:

59 boulevard Exelmans
75016 Paris

On receipt of the parcel, our quality department will assess the condition of the returned goods. No returns will be accepted and therefore no refund will be made if the returned product is damaged and/or if the product is rendered unfit for sale. Any returned item must therefore include all its original labels (barcode, composition) and be returned in its original packaging perfectly intact.
If your return is refused, you will be informed by e-mail. This should not happen if you have respected the conditions for returning goods.
If your return is accepted, you will automatically be reimbursed to the bank account corresponding to the credit card used to pay for the order, within 15 days of receipt of your return by our logistics center.

Reimbursement is made by bank transfer.
You are responsible for return shipping costs. We will only refund the price of the items invoiced. Unless, of course, the error is attributable to Evoleum, in which case we will also refund the return postage. Please keep the proof of delivery of your parcel. No refund will be made without proof of delivery.